At SimpleRank.uk, we are committed to providing high-quality services to ensure customer satisfaction. However, if you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and obligations.
Time Frame for Refunds
Refund requests must be made within 30 days of the purchase date. This time frame allows us to address any issues promptly and ensures that our clients receive the best possible service.
Conditions for Refunds
Refunds are considered under the following conditions:
- Service Delivery Issues: If the service was not delivered as described in the service agreement.
- Significant Delays: If there was a significant delay in service delivery without prior notice or acceptable reason.
- Quality Standards: If the quality of the service provided does not meet the agreed standards and expectations outlined in the service agreement.
Non-Refundable Items
The following items and services are non-refundable:
- Completed Services: Services that have already been fully delivered and accepted by the client.
- Third-Party Fees: Any fees related to third-party services or software that are necessary for the completion of our services.
Refund Process
To initiate a refund request, please follow these steps:
- Contact Support: Email our customer support team at support@SimpleRank.uk with your order details, including the order number, and a detailed explanation of the reason for the refund request.
- Review: Our team will review your request and respond within 5 business days. We may ask for additional information or clarification during this review process.
- Approval: If your refund request is approved, we will notify you and process the refund within 10 business days of approval.
Refund Method
Refunds will be credited back to the original payment method used during the purchase. If the original payment method is not available, we may offer store credit or an alternative method as agreed upon with the client.
Shipping Costs
As our services are primarily digital, shipping costs are not applicable. For any physical items related to our services (if applicable), shipping costs are non-refundable, and the customer is responsible for return shipping costs.
Exchange Policy
We do not offer exchanges for digital services. However, if you are unsatisfied with a specific service, we may offer a credit towards a different service of equal or lesser value. This is subject to our review and approval.
Proof of Purchase
Proof of purchase, such as an order confirmation email or receipt, is required for all refund requests. This helps us verify your purchase and process your request efficiently.
Contact Information
For any questions regarding refunds or exchanges, please contact our customer support team at:
- Email: support@SimpleRank.uk
- Phone: [Your Contact Number]
Restocking Fees
There are no restocking fees for our digital services. However, any physical items related to our services (if applicable) may be subject to a restocking fee of 10%.
Additional Information
We are committed to resolving any issues you may have with our services. If you have any concerns or require further assistance, please do not hesitate to reach out to our support team. Your satisfaction is our priority, and we will work diligently to address your concerns in a timely and effective manner.